Return Policy

**RETURN POLICY**

At **EEL**, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we offer a **free return** service. Please carefully review the terms below.

**Free Returns**
You may return any unused, unworn, and unaltered item in its original packaging within **30 days** of the delivery date. Return shipping is free for all eligible items.

**Conditions for Return**
- Items must be in original condition, with all tags and packaging intact.
- Customized or personalized items are not eligible for return unless defective.
- Items damaged due to improper use or wear will not be accepted.

**Refund Process**
Once we receive and inspect your return, we will process your refund within **5–7 business days**. Refunds will be issued to the original payment method. You will receive a confirmation email once the refund is complete.

**How to Initiate a Return**
1. Contact our customer service team via email or phone.
2. Provide your order number and reason for return.
3. We will provide you with a prepaid return shipping label.
4. Drop off the package at the nearest shipping carrier location.

**Contact Information**
- **Company Address:** No. 2588, Huangxing Road, Changsha, Hunan Province, China
- **Company Email:** eel@chromeheartsonlineearring.com
- **Company Phone:** +86 19501306587

For any questions or concerns, please do not hesitate to reach out. We are here to help.